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Product vs. Extended Warranties: Difference Revealed

What's the difference between a product warranty and a service contract? Consumers are becoming more discerning in their buying process, now basing de...

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Showrooming vs Webrooming: Driving Customer Engagement

There are 2 type of shoppers that all retailers should be aware of, Showroomers and Webroomers.   And, it's of critical importance that retailers adju...

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Extended Warranties and Millennials: Winning Their Business

Millennials have grown accustomed to a lifestyle where they can purchase anything they would like online and literally overnight.  Let’s face it, they...

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Align Customer Loyalty and Extended Warranty Programs

Developing and launching a service contract or extended warranty program that aligns with loyalty programs is critical for OEMs, retail dealers and se...


How Does Parts Distribution Impact Customer Experience?

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service admi...


Improving Customer Loyalty and Experience through Reverse Logistics

CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty b...


Successfully Maximizing Touchpoints at Each Stage Of The Customer Product Ownership Lifecycle



Battling Amazon, How OEMs Use and Compete with Amazon



Driving Lifetime Value Through Transparency

Introduction Even as warranty service providers focus on customer experience, there is balance to be found between risk mitigation, and warranty servi...


Warranty Reserves: To Insure or Not to Insure

When Does it Make Sense to Insure Manufacturer’s Warranty Risk? Find out how to Fund Warranty Expense with an aim toward Customer Service Excellence a...