We're Hiring!!

OnPoint is Hiring Service Avengers!

OnPoint is looking for like-minded people, focused on delivering great service experiences to the consumers that depend on us each and every day to keep their products up and running under OEM warranty, service contract, home warranty or outside of contract coverage. 

Click the titles to browse our open positions and contact us if you think you can be an asset to our super-hero team!

If you think you are a great fit for our team, please click the button below and fill in the form.  Our managers will get right back to you!

I'm Interested in Joining the Team!

Each position is listed in detail below.


 

 

Magento Integration Developer


SUMMARY:

This role will help the business to establish leverage and roll out multiple project initiatives to build upon OnPoint’s existing Magento sites, integrations, and UI capabilities for both internal and external facing clients.

DUTIES AND RESPONSIBILITIES:

  • Ability to understand business need objectives and build out complete development functionality.
  • Develops, unit tests, and debugs code to technical specifications.
  • Develops, designs, and maintains Magento sites, data flows and integrated processes.
  • Analyzes, develops, unit tests, and debugs processes per functional specifications.
  • Ability to design highly professional visualization interfaces.
  • Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

  • Three or more years of experience in developing and deploying Magento sites and integrations.
  • Bachelor’s degree in Computer Science or related field or equivalent experience
  • Strong understanding of relational database design and web technologies.
  • Proficiency with git commands and functions.
  • Strong SQL background and experience.
  • Ability to work independently as well as within a small team.
  • Detail-oriented and a team player.
  • Ability to understand technical documents.
  • Ability to successfully manage multiple task assignments across several projects.
  • Proactive approach to problem resolution and ability to work in a fast-paced environment.
  • Ability to understand, analyze, and manage dataset functionality inputs and outputs.
  • Proficient in Magento UI and backend), JavaScript, NodeJS, React, JSON, API Connections (both Restful and Soap), and Oracle or MySQL.
  • Authorize.net and Maverick experience a plus.

COMPETENCIES:

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

  • Occasional travel to client or vendor sites as required by the business.


Business Intelligence (BI) Engineer

SUMMARY:

This critical role will help the business to establish leverage and roll out multiple project initiatives to create data warehouse populations and provide professional dashboard reporting utilizing Tableau. OnPoint Warranty utilizes Snowflake as its DW platform.

DUTIES AND RESPONSIBILITIES:

  • Ability to understand business need objectives and build out complete BI functionality.
  • Develops, unit tests, and debugs code to technical specifications.
  • Develops, designs, and maintains data flows and integrated processes.
  • Analyzes, develops, unit tests, and debugs processes per functional specifications.
  • Ability to design highly professional visualization interfaces.
  • Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

  • Two or more years of experience in BI/Data Warehouse experience.
  • Bachelor’s degree in Computer Science or related field or equivalent experience.
  • Strong understanding of relational database design and web technologies.
  • Proficiency with Snowflake and Tableau.
  • Strong SQL background and experience.
  • Ability to work independently as well as within a small team.
  • Detail-oriented and a team player.
  • Ability to understand technical documents.
  • Ability to successfully manage multiple task assignments across several projects.
  • Proactive approach to problem resolution and ability to work in a fast-paced environment.
  • Ability to understand, analyze, and manage dataset functionality inputs and outputs.
  • Proficient in ETL, JSON, Javascript, Tableau, Snowflake, API Connections (both Restful and Soap), and Oracle or MySQL.

COMPETENCIES:

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

  • Occasional travel to client or vendor sites as required by the business.

Business Analyst

SUMMARY:

Excellent communicator with strong IT background and skills, able to work effectively in conjunction with Clients and internal business owners/executives. Will serve as primary conduit between the business and IT to ensure IT deliverables are well-documented, well-communicated, and effectively drive accountability within the business.

DUTIES AND RESPONSIBILITIES:

  • Reviews requirements and develops technical specifications.
  • Avid participant in client and internal project meetings to understand deliverables and objectives.
  • Develops, designs, and maintains data flows and integrated processes.
  • Analyzes, develops, and tests IT deliverables related to functional specifications.
  • Performs other related duties as assigned by management.
  • Must be able to effectively communicate and get along with all aspects of business and client teams.
QUALIFICATIONS:
  • 4 or more years of experience in effective Business Analyst roles.
  • Must have excellent verbal and written communication skills.
  • Bachelor’s degree in Computer Science or related field or equivalent experience.
  • Strong understanding of relational database design and web technologies.
  • Understanding of general Development Life Cycle and process methodologies.
  •  Ability to evaluate an existing architecture and document issues and suggested improvements.
  • Ability to work independently as well as within a small team.
  • Detail-oriented and a team player.
  • Ability to understand technical documents.
  • DevOps experience and effectively using as a tool to drive project work.
  • Ability to successfully manage multiple task assignments across several projects.
  • Proactive approach to problem resolution and ability to work in a fast-paced environment.
  • Ability to understand, analyze, and manage dataset functionality inputs and outputs.
  • Proficient in ETL, JSON, Javascript, API Connections (both Restful and Soap), and Oracle or MySQL, and SFTP/FTP interfaces.

COMPETENCIES:

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

  • Occasional travel to client or vendor sites as required by the business.

NodeJS/React Developer

SUMMARY:

This critical role will help the business to establish leverage and roll out multiple project initiatives to build upon OnPoint’s existing API infrastructure, and UI capabilities for both internal and external facing clients.


DUTIES AND RESPONSIBILITIES:

  • Ability to understand business need objectives and build out complete development functionality.
  • Develops, unit tests, and debugs code to technical specifications.
  • Develops, designs, and maintains data flows and integrated processes.
  • Analyzes, develops, unit tests, and debugs processes per functional specifications.
  • Ability to design highly professional visualization interfaces.
  • Extremely strong SQL Skills, data manipulation, and ETL interfaces.

QUALIFICATIONS:

  • Three or more years of experience in NodeJS, JavaScript and REACT experience.
  • Bachelor’s degree in Computer Science or related field or equivalent experience
  • Strong understanding of relational database design and web technologies.
  • Proficiency with git commands and functions.
  • Strong SQL background and experience.
  • Ability to work independently as well as within a small team.
  • Detail-oriented and a team player.
  • Ability to understand technical documents.
  • Ability to successfully manage multiple task assignments across several projects.
  • Proactive approach to problem resolution and ability to work in a fast-paced environment.
  • Ability to understand, analyze, and manage dataset functionality inputs and outputs.
  • Proficient in JavaScript, NodeJS, React, JSON, API Connections (both Restful and Soap), and Oracle or MySQL. PostgreSQL a plus.
COMPETENCIES:
  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; designs work flows and procedures.
  • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

TRAVEL:

  • Occasional travel to client or vendor sites as required by the business.

Technical Advisor

POSITION SUMMARY:

The Technical Advisor works with the service and dispatching teams to identity specific service and/or part requirements in order to expedite service delivery and improve customer satisfaction. The roll is a full time position based in our Louisville, KY offices. Remote roles can be considered for the best candidate.

DUTIES AND RESPONSIBILITIES:

  • Assists service and spare parts staff with parts related questions.
  • Acts as the liaison to the factories regarding service-related matters.
  • Provides support to and service documentation to service providers.
  • Documents support inquiries via internal OnPoint quality systems.
  • Reads parts manuals and interprets schematics for internal and external customers.
  • Analyzes problems and proposes/implements detailed technical solutions.
  • Analyzes and defines requirements to provide products and spare parts data to service providers.
  • Assists with factory authorized training on service, spare parts and parts catalogue software.
  • Provides advice to the OnPoint Claims team to facilitate approval service and spare parts invoices from service providers.
  • Assures that spare parts and accessories are available in coordination with parts distributors, possibly consults with factories in the event of back orders and communicates with providers.
  • Closely work with service providers and conduct technical product training related to installation and after-sales support
  • Promotes a safe work environment.

COMPETENCIES:

  • Degree from a Technical School or combination of education and experience, and at least 5+ years of experience with refrigeration and appliances.
  • Ability to diagnose electronic and electrical systems and to read, interpret and utilize technical publications and service manuals.
  • Demonstrated technical domestic and/or refrigeration or appliance knowledge.
  • Builds rapport with a variety of people and develops alliances to work together toward common goals.
  • Listens to all points of view and negotiates compromise.
  • Must have good command of the English language, oral and written. Presents information professionally with poise and confidence in front of an audience.
  • Breaks down problems and issues into components and analyzes the costs, benefits, opportunities and risks associated with each alternative solution.
  • Meets standards of productivity as defined for the level and position.
  • Demonstrates concern for the accuracy and quality of work and takes steps to correct mistakes and improve the overall product.
  • Keeps manager, and if appropriate, others informed of progress and obstacles in a proactive manner.
  • Able to take on a variety of different tasks and roles within the organization.
  • Demonstrated proficiency in working with Microsoft Office Suite (MS Word, MS Excel, and MS Outlook).

PYSICAL DEMANDS:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.


Chief Financial Officer

POSITION SUMMARY:

The CFO directs the company’s overall global financial and accounting planning and practices, providing analysis and recommendations on all financial operations. The CFO reports to the CEO.

Duties and Responsibilities:

  • Directs and oversees the company’s financial administration and planning including but not limited to financial policy development and implementation, management of accounting systems, budget planning and implementation, risk management and insurance, purchasing, taxation, short- and long-term forecasting, and strategic planning.
  • Oversees and manages relationships with lending institutions, shareholders, investors, and the financial community including our banking and CPA partners.
  • Contributes to company’s short- and long-range planning, identifying areas of possible growth, expansion, and new profit opportunities.
  • Manages the functional areas of financial reporting and control, budgeting, forecasting, treasury, tax, investor relations, and audit management information.
  • Manages and oversees preparation of profit and loss statements, balance sheets, and capital budgets.
  • Oversees insurance function to assure company’s assets are safeguarded from all possible exposure.
  • Oversees underwriting relationships related to premium and claims transactions, ensuring the business is properly reimbursed for claims paid on behalf of our partner underwriters.
  • Establishes appropriate internal systems to support financial and business operations consistent with the company’s growth and reporting requirements.
  • Reviews and monitors the organization's financial position; creates and distributes necessary reports on the organization's financial stability, liquidity, and growth.
  • Directs and coordinates the establishment and maintenance of budget programs.
  • Manages and coordinates annual report preparation and issuance.
  • Manages tax reporting programs.
  • Hires, trains, supervises, motivates, and develops accounting managers; manages schedules and workflow.
  • Provides day-to-day guidance and oversight of subordinates and member companies; actively works to promote and recognize performance.
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Performs other related duties as assigned by management.
Supervisory Responsibilities:
  • Directly supervises employees within the finance department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training finance employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

  • Bachelor’s degree (B.A.) or equivalent. MBA preferred.
  • Eight to ten years related experience or equivalent in the insuretech, insurance and/or warranty (service contract) administration verticals.
  • Experience leading mergers and acquisition activities.
  • Experience working with global partners and in leading global business activities.
  • Working knowledge of forecasting and financial reports.
  • Demonstrated ability to interpret economic conditions and anticipate the impact on the team.
  • Basic competence in duties and tasks of supervised employees.
  • Working knowledge of data collection, data analysis, evaluation, and scientific method.
  • Proven leadership and business acumen skills
  • Demonstrated ability to supervise and motivate subordinates.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgement with the ability to make timely and sound decisions.
  • Ability to direct and recommend cost-effective creative solutions
  • Ability to work with all levels of management.
  • Strong organizational skills; able to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Competencies:
  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Physical Demands:
  • Occasionally required travel or work long hours

Open Call Advocate

POSITION SUMMARY:
We are looking for people that gain joy from helping others. Our goal in assisting customers who need help is to make the Ambassadors for OnPoint and the brands that we support. Open Call Management Advocates are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best-in-class customer service is our culture. In this role, you will assist customers and/or service providers throughout the claim and repair process. This is a full-time position at our Louisville, Kentucky office. This role requires the ability to work evenings and weekends.

DUTIES AND RESPONSIBILITIES:

  • Answer incoming customer communications which will involve assessing the caller’s needs, analyzing the situation, and offering accurate solutions.
  • Respond positively to customers, service providers, and clients’ questions, in a timely manner.
  • Research customer questions thoroughly to provide accurate information and solutions.
  • Overcome customer objections to solve problems and build client brand loyalty.
  • Interact with other areas of the business as needed to meet customer needs.
  • Conduct Level I authorization approval.
  • Identify and remedy obstacles preventing timely execution of warranty repairs
  • Dispatching service providers as needed
  • Provide support for service contractors; educate and/or advise on proper warranty repair process and protocols.
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
  • Maintain productivity and quality assurance goals.
  • Must follow all program-specific guidelines.
  • On-time attendance and schedule adherence (including evenings and weekends).
  • Assist with on-the-job training for new employees.
ESSENTIAL KNOWLEDGE AND SKILLS:
  • Excellent interpersonal skills and Problem-solving skills.
  • Professional attitude, enthusiastic, and reliable.
  • Ability to learn quickly and adapt to change.
  • Ability to key a minimum of 20 words per minute.
  • Ability to multitask.
  • Effective written and verbal communication skills.
  • PC literate (familiar with windows applications).
  • Ability to multi-task between phone lines, chat sessions, and various programs.
COMPETENCIES:
  • Customer Service-Manages difficult or emotional customer situations; Response promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
  • Root Cause Analysis-Ability to effectively identify breaks in process or process improvement opportunities. Communicate with leadership in a manner supportive of preventing future occurrences.
  • Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.
  • Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

ESSENTIAL KNOWLEDGE AND SKILLS:
  •  Prior call center customer service experience preferred.
  • Technical experience is a plus.
EDUCATIONAL REQUIREMENTS:
  • A high school diploma or GED is required.


Customer Advocate

POSITION SUMMARY:

We are looking for people that gain joy from helping others. Our goal in assisting customers who need help is to make the Ambassadors for OnPoint and the brands that we support. Customer Advocate Agents are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best-in-class customer service is our culture. In this role, you will help customers with their product support needs. This is a full-time position at our Louisville, Kentucky office. This role requires the ability to work evenings and weekends

DUTIES AND RESPONSIBILITIES:

  • Answer incoming customer communications which will involve assessing the caller’s needs, entitling the call using software, analyzing the situation, and offering accurate solutions.
  • Respond positively to customers’ questions in a timely manner.
  • Research customer questions thoroughly to provide accurate information and solutions.
  • Overcome customer objections to solve problems and build client brand loyalty.
  • Interact with other areas of the business as needed to meet customer needs.
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
  • Maintain productivity and quality assurance goals.
  • Must follow all program-specific guidelines.
  • On-time attendance and schedule adherence (including evenings and weekends).
  • Provide on-the-job training for new employees.

ESSENTIAL KNOWLEDGE AND RESPONSIBILITIES:

  • Excellent interpersonal skills and Problem-solving skills.
  • Professional attitude, enthusiastic, and reliable.
  • Ability to learn quickly and adapt to change.
  • Ability to key a minimum of 20 words per minute.
  • Ability to multitask.
  • Effective written and verbal communication skills.
  • PC literate (familiar with windows applications).
  • Ability to multi-task between phone lines, chat sessions, and various programs.

COMPETENCIES:

  • Customer Service-Manages difficult or emotional customer situations; Response promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments. 
  • Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings.  
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
  • Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.  
  • Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

KNOWLEDGE AND SKILLS:

  • Prior call center customer service experience preferred.
  • Technical experience is a plus.

EDUCATIONAL REQUIREMENTS:

  • A high school diploma or GED is required.

Marketing Communications Specialist

SUMMARY:

Supports development and execution of marketing programs, content, advertising, digital marketing, social media, events, communications initiatives, and production of marketing and sales materials.

DUTIESA AND RESPONSIBILITIES:

General:

  • Assists marketing team to develop B2B and B2C and communications strategy, associated plan, and key messages.
  • Interfaces with sales, marketing, public relations, and other departments and/or outside vendors to execute customer/internal communications plans.
  • Develops a clear understanding of marketing strategy and supports the development of a detailed execution plan; coordinates with the marketing team and vendors to execute the plan within time and budget constraints.
  • Research competitive and industry trends
  • Measures, records, and presents results of each initiative to CMO; recommends changes to improve effectiveness.

Specific:

  • Produce and deploy marketing physical and digital content such as advertising, ads, blogs, and white papers; monitor for quality and corporate identity guidelines.
  • Monitors inventory levels of printed materials and replenishes as needed to support marketing communications and sales initiatives.
  • Examples: White papers, Blog posts, Presentation slides, Social media posts, Case studies, Product and company brochures, spec sheets
  • Event coordination and promotion
  • Assist with trade shows and other industry events and internal events, such as user forum events,
  • Contracting with event organizers and logistics personnel
  • Graphic design
  • Provides in-house graphic design, print, and digital preparation, and archiving of marketing collateral including but not limited to brochures, direct mail, advertising, website materials, digital ad and SEO materials, posters, packaging, and logos for all products and services.
  • Provides in-house campaign management for online tools such as Linkedin, Facebook, Twitter, Google, etc.
  • Prioritizes and manages multiple projects within design specifications and budget restrictions.
  • Maintains a high level of knowledge and skill with all computer software related to the design and production of print materials.
  • Assists with strategizing, designing, and producing visual communications.
  • Digital Marketing
  • Assist with the creation of strategies to drive online traffic to the company website.
  • Track conversion rates and make improvements to the website, and other digital channels such as Google and Linkedin.
  • Assist with the creation of developing and managing digital marketing campaigns
  • Utilizing a range of techniques including paid search, SEO, and PPC.
  • Assist with the execution of social media activities for the company.
  • Contribute to online brand and product campaigns to raise brand awareness.
  • Assist with management of the company websites in Hubspot
  • Update and post content
  • Post events
  • Create landing pages and email templates, execute campaigns
  • Constantly improve the usability, design, content, and conversion of the company website
  • Regularly reviews company website content; ensures web content is on-strategy, consistent with corporate identity guidelines, and updates.
  • Assist with execution of budgetary control of all digital marketing
  • Evaluate customer research, market conditions, and competitor data.
  • Review new digital marketing technologies and keep the company at the forefront of developments in digital marketing.
  • Post content to SharePoint

QUALIFICATIONS:

  • Bachelor’s degree (B.A./B.S.) in a related field or equivalent
  • One to two years of related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proficient in Adobe Photoshop, InDesign and Illustrator, Hubspot, LinkedIn, and other social media platforms.
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.

COMPETENCIES:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Design-Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity--Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
  • Some travel may be required.

Contractor Relationship Manager


Duties and Responsibilities:

The Contractor Relationship Manager has the responsibility for recruiting and enrolling new servicers into the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network exceeds desired service levels. This job is located in our Louisville, KY office.

Specifically, the Recruiter will:

  • Solicit new or existing service providers based on coverage needs and follow-up as needed through phone, email, and text communication
  • Utilize our CRM to support communications
  • Provide service providers with our policy and procedures and redirect to the correct department to handle
  • Distribute necessary documents to servicers for dispatching or service agreement negotiation purposes and perform all necessary follow-up
  • Track and/or correct issues with the current servicer network
  • Ensure all documentation is correct and follow up if needed.
  • Add new service provider details to internal and external dispatching systems and ensure dispatching profiles are correct
  • Maintain the data integrity of the current service network
  • Upkeep of dispatch profiles in both internal and external dispatching systems
  • Create and maintain service provider addresses & contact details for solicitation purposes
  • Process rate change requests
  • Maintaining service provider documentation such as tax ID’s and insurance
  • Closure of accounts and all follow-up
  • Interact with other areas of the business as needed to meet customer needs
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence
  • Maintain productivity and quality assurance goals
  • Maintain on-time attendance and schedule adherence
  • Provide on-the-job training for new employees

Qualifications:

  • One to two years of related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 

Claims Manager


The Claims Manager has the responsibility for monitoring and managing service claims made by the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network maintains the desired lost cost ratios. This job is located in our Louisville, KY office.

Specifically, the Claims Manager will:

  • Design and implement and execute various policies and procedures for service claims.
  • Provide services to all business requirements and ensure optimal handling of all claims.
  • Evaluate all new claims and administer all data integrity data and manage communication to established claims rules
  • Provide training to juniors to manage all outstanding claims and design an efficient duty program and coordinate with the Service Manager to facilitate same.
  • Perform regular quarterly audits on all service account claims.
  • Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycles to ensure compliance with all contract requirements.
  • Design and maintain a panel of audited claims and prepare reports for monthly review for all business units.
  • Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all expenses and provide reports to all clients and management.
  • Perform investigation on all reserve increases and perform regular surveillance of all claim issues.
  • Schedule all internal and external audits on all claims issues and supervise the processing of all billing issues.
  • Oversee all electronic claims processes and prepare claims reports and evaluate all actuarial.
  • Analyze all claims and identify all risks and ensure processing of all claims as per company policy.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication--Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Actuary


The Actuary has the responsibility for assisting the Chief Risk Officer and teams to construct pricing models based on expected loss costs for warranty programs. The Actuary is also responsible for producing portfolio and client-based reporting which serves to monitor and adjust program pricing as needed.  The position works closely with the OnPoint Management team to ensure our warranty programs are priced correctly and performing as expected. This job is located in our Louisville, KY office.

Specifically, the Actuary will:

  • Studying statistical data for the purpose of creating an analysis for warranty and extended warranty programs.
  • Creating estimates of probability and likely costs of product failures. 
  • Calculating how insurance policies for different types of coverage are likely to payout.
  • Generating charts and presenting them at meetings along with explaining the information.
  • Analyzing reports to determine the next steps for the company or client.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Bookkeeper


The bookkeeper has the responsibility for performing daily financial tasks as well as delivering weekly, monthly, quarterly, and annual reporting.  The position works closely with the OnPoint Management team to ensure our smooth, stable business operations.  This job is located in our Louisville, KY office.

Specifically, the Bookkeeper will:

  • Document transaction details in the accounting systems.
  • Including accounts payable and receivable, premiums, etc.
  • Put together financial reports.
  • Fact-checking accounting data.
  • Notify senior staff of any accounting errors.
  • Calculate interest charges.
  • Record financial transactions.
  • Enter and produce payroll and the associated payroll transactions.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in a related field or equivalent or one to two years of related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Program Manager

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

Position Overview:

  • We are looking for an experienced Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers in ways that promote the company’s culture. You will also oversee the progress of operations. The ideal candidate will be an excellent leader and will have experience in managing a staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization.

Essential Duties and Responsibilities:

  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Formulate, organize and monitor inter-connected projects
  • Coordinate cross-project activities
  • Determine suitable strategies and objectives
  • Lead and evaluate project managers and other staff
  • Develop and control deadlines, budgets, and activities
  • Apply change, risk, and resource management
  • Assume responsibility for the program’s people and vendors
  • Assess program performance and maximize ROI
  • Resolve project’s higher scope issues
  • Prepare reports for executive leadership

Essential Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills and Problem-solving skills.
  • Proven experience as a Program Manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent knowledge of MS Office, program/project management software (ASANA/MS Project)
  • Outstanding leadership and organizational skills
  • Effective written and verbal communication skills.

Beneficial Knowledge, Skills, and Abilities:

  • 5+ years in an advanced management role (preference is given to those with program management experience
  • Outstanding working knowledge of change management principles and performance evaluation processes

Education/Experience Requirements:

  • Bachelor’s degree in business administration or related field

EOE


The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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