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We're Hiring!!

OnPoint is Hiring Service Avengers!

 

OnPoint is seeking passionate individuals dedicated to providing exceptional service experiences. Join us in supporting consumers who rely on us daily to maintain their products, whether under OEM warranty, service contracts, home warranties, or out-of-contract coverage. If you believe you'd be a great addition to our superhero team, we encourage you to explore and apply for our open positions!

 


 

If you think you are a great fit for our team, please click the button below and fill out the form. Our HR team will be in touch!

I'm Interested in Joining the Team!

Each position is listed in detail below.


Claims Specialist

About the Role

We’re hiring 2 Claims Specialists to join our growing team!

At OnPoint, our Claims Specialists play a key role in supporting our service network and ensuring claims are handled accurately and efficiently from start to finish.

Schedule: Monday–Friday, you will have a set shift within the hours of 8:00 AM–6:00 PM EST.

Pay: $18–$20/hour

What You’ll Do

  • Manage and follow up on open service claims via phone, email, and text
  • Review and process new claims, ensuring accuracy and completeness
  • Request additional information as needed to move claims forward
  • Review and approve service authorizations and invoices
  • Analyze claims to ensure they align with company policies and guidelines
  • Partner with internal teams and service providers to resolve issues quickly
  • Stay on top of workload while meeting productivity and quality goals

What We’re Looking For

  • 1–2 years of customer service experience (phone-based preferred)
  • Comfortable working across multiple systems and learning new tools quickly
  • Technical experience in HVAC, major appliances, trades, furniture, or general mechanical knowledge is a plus
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Clear and professional communication skills (written and verbal)
  • A team player with a positive attitude and strong work ethic

Why Join Us

  • Generous PTO plan
  • 14 paid holidays
  • Professional growth and development opportunities
  • Collaborative team environment
  • Family-owned company
 

 

 



EOE


The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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