Careers

We're Hiring!

OnPoint is Hiring Super People!

OnPoint is looking for like minded people, focused on delivering great service experiences to the consumers that depend on us each and every day to keep their products up and running under service contract or outside of contract coverage. 

Browse the listings below and contact us if you think you can be an asset to our super-hero team!


 

Customer Advocate

Position Overview:

We are looking for people that gain joy from helping others. Our goal in assisting customer who need help is to make the Ambassadors for OnPoint and the brands that we support.  Candidates would be responsible for supporting all methods of customer contact; Telephone, Email, Chat, SMS, Social Media. Individuals in this position will work in a rapidly growing inbound contact center where our customer service is our culture. No telemarketing or collections are involved. In this role you will help customers with their product support issues and be part of a winning team. This is a full-time position at the Louisville, Kentucky office. This role might be days or evenings, depending on shift availability. All shifts require working at least one weekend day (Saturday or Sunday) every week. 

Essential Duties and Responsibilities:

  • Available to answer incoming customer communications which will involve assessing caller’s needs, entitling the call using software, analyzing the situation, and offering accurate solutions.
  • Respond positively to customer’s questions in a timely manner.
  • Research customer questions thoroughly to provide accurate information and solutions.
  • Overcome customer objections to solve problems and build client brand loyalty.
  • Interact with other areas of the business as needed to meet customer needs.
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
  • Maintain productivity and quality assurance goals.
  • Must follow all program specific guidelines.
  • On-time attendance and schedule adherence.
  • Provide on the job training for new employees.

Essential Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills.
  • Problem-solving skills.
  • Professional attitude, enthusiastic, and reliable.
  • Ability to learn quickly and adapt to change.
  • Ability to key a minimum of 20 words per minute.
  • Ability to multi-task.
  • Effective written and verbal communication skills.
  • PC literate (familiar with windows applications).
  • Needs to be available to work flexible schedule, including nights, weekends and holidays.
  • Ability to multi-task between phone lines or client programs.

Beneficial Knowledge, Skills, and Abilities:

  • Prior customer service experience preferred.
  • Technical experience a plus.

Education/Experience Requirements:

  • High school diploma or GED required.

It has been and will continue to be the policy of OnPoint Warranty Solutions, LLC to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At OnPoint, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

 

Let's Chat!

Contact us to discuss joining our team!

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