OnPoint is seeking passionate individuals dedicated to providing exceptional service experiences. Join us in supporting consumers who rely on us daily to maintain their products, whether under OEM warranty, service contracts, home warranties, or out-of-contract coverage. If you believe you'd be a great addition to our superhero team, we encourage you to explore and apply for our open positions!
If you think you are a great fit for our team, please click the button below and fill out the form. Our HR team will be in touch!
Each position is listed in detail below.
Marketing Assistant
About the Role
The Marketing Assistant will support marketing efforts across email, social media, website content, sales materials, and other projects that help drive brand awareness and business growth.
Whether you're a recent graduate looking to launch your marketing career or someone with existing marketing experience looking to broaden your skills, this role offers the opportunity to contribute to a variety of marketing initiatives while working closely with leadership and cross-functional teams.
The ideal candidate is creative, detail-oriented, eager to learn, and comfortable working in a fast-paced environment.
Schedule: You will work Monday-Friday working a total of 25 hours/week as this is a part time position.
Pay: $19/hour
What You'll Do
- Assist with email marketing campaigns and customer communications
- Create and schedule content for social media platforms
- Help update website content, landing pages, and marketing materials
- Assist with presentations, sales sheets, and promotional materials
- Support marketing campaigns and business development initiatives
- Conduct market and competitor research
- Organize marketing assets and maintain project timelines
- Track and report basic marketing metrics and campaign performance
- Assist with content creation, copywriting, and proofreading
- Utilize AI and other technology tools to support marketing efforts and improve efficiency
- Support additional marketing and administrative projects as needed
What We're Looking For
- Associate's or Bachelor's degree in Marketing, Communications, Business, or a related field preferred
- Previous marketing, communications, internship, or related experience is a plus, but not required
- Strong written and verbal communication skills
- Detail-oriented with strong organizational skills
- Comfortable learning new technology and software platforms
- Proficient in Microsoft Office and Google Workspace
- Ability to manage multiple tasks and priorities
- Self-motivated with a willingness to learn and take initiative
Preferred Qualifications
- Experience with social media platforms and content creation
- Familiarity with HubSpot, Mailchimp, Klaviyo, Constant Contact, Salesforce, WordPress, Shopify, Canva, or similar platforms
- Exposure to email marketing platforms or website content management systems
- Familiarity with AI tools such as ChatGPT
- Basic understanding of digital marketing concepts
Why Join Us?
- Opportunity to gain hands-on marketing experience
- Exposure to multiple areas of business and marketing
- Professional growth and development opportunities
- Collaborative team environment
- Family-owned company
- Generous PTO plan
- 14 paid holidays
Claims Specialist
About the Role
We’re hiring 2 Claims Specialists to join our growing team!
At OnPoint, our Claims Specialists play a key role in supporting our service network and ensuring claims are handled accurately and efficiently from start to finish.
Schedule: Monday–Friday, you will have a set shift within the hours of 8:00 AM–6:00 PM EST.
Pay: $18–$20/hour
What You’ll Do
- Manage and follow up on open service claims via phone, email, and text
- Review and process new claims, ensuring accuracy and completeness
- Request additional information as needed to move claims forward
- Review and approve service authorizations and invoices
- Analyze claims to ensure they align with company policies and guidelines
- Partner with internal teams and service providers to resolve issues quickly
- Stay on top of workload while meeting productivity and quality goals
What We’re Looking For
- 1–2 years of customer service experience (phone-based preferred)
- Comfortable working across multiple systems and learning new tools quickly
- Technical experience in HVAC, major appliances, trades, furniture, or general mechanical knowledge is a plus
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Clear and professional communication skills (written and verbal)
- A team player with a positive attitude and strong work ethic
Why Join Us
- Generous PTO plan
- 14 paid holidays
- Professional growth and development opportunities
- Collaborative team environment
- Family-owned company
EOE
The above are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
