Careers

We're Hiring!

OnPoint is Hiring Super People!

OnPoint is looking for like minded people, focused on delivering great service experiences to the consumers that depend on us each and every day to keep their products up and running under service contract or outside of contract coverage. 

Click the titles to browse our open positions and contact us if you think you can be an asset to our super-hero team!

If you think you are great fit for our team, please fill in the attached form and submit it to hello@onpointwarranty.com!

Application Form


Customer Advocate

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our goal is to make customers Ambassadors for OnPoint and the brands that we support through the best customer service in the industry. 

Position Overview: 

We are looking for people that are customer focused and drive sales results. This role will field customers contacting us about available products/services as well as follow up on any outbound leads.  This role is responsible for product knowledge, upsells, and all associated transactions for sales and other sales related inquiries.  Evening hours required.  

Essential Duties and Responsibilities: 

  • Accepts sales calls from prospective customers; offers explanation of service/product and pricing/ordering information. 
  • Encourages customers to buy products/services/upgrades; receives, records, and routes customer orders in appropriate manner. 
  • Contacts customers when necessary to follow-up on customer satisfaction issues or solicit further sales. 
  • Documents all contacts, actions, and responses in customer database. 
  • Maintains working knowledge of products and/or services. 
  • Prepares reports and correspondence as needed. 
  • Performs other related duties as assigned by management.  

Essential Knowledge, Skills, and Abilities: 

  • Minimum of two years sales experience. 
  • Excellent telephone presentation skills. 
  • Excellent customer service skills. 
  • Excellent verbal and written communication skills. 
  • Proficient on computer use for all workflow and using Microsoft products (Excel, Word, etc.) 
  • Commitment to excellence and high standards. 
  • Strong organizational skills; able to manage priorities and workflow. 
  • Ability to work independently and as a member of various teams and committees. 
  • Ability to understand and follow written and verbal instructions. 
  • Acute attention to detail. 
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 

COMPETENCIES 

  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics 

Education/Experience Requirements: 

  • High school diploma or GED required. 

Sales Agent

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our goal is to make customers Ambassadors for OnPoint and the brands that we support through the best customer service in the industry. 

Position Overview: 

We are looking for people that are customer focused and drive sales results. This role will field customers contacting us about available products/services as well as follow up on any outbound leads.  This role is responsible for product knowledge, upsells, and all associated transactions for sales and other sales related inquiries.  Evening hours required. 

Essential Duties and Responsibilities: 

  • Accepts sales calls from prospective customers; offers explanation of service/product and pricing/ordering information. 
  • Encourages customers to buy products/services/upgrades; receives, records, and routes customer orders in appropriate manner. 
  • Contacts customers when necessary to follow-up on customer satisfaction issues or solicit further sales. 
  • Documents all contacts, actions, and responses in customer database. 
  • Maintains working knowledge of products and/or services. 
  • Prepares reports and correspondence as needed. 
  • Performs other related duties as assigned by management.  

Essential Knowledge, Skills, and Abilities: 

  • Minimum of two years sales experience. 
  • Excellent telephone presentation skills. 
  • Excellent customer service skills. 
  • Excellent verbal and written communication skills. 
  • Proficient on computer use for all workflow and using Microsoft products (Excel, Word, etc.) 
  • Commitment to excellence and high standards. 
  • Strong organizational skills; able to manage priorities and workflow. 
  • Ability to work independently and as a member of various teams and committees. 
  • Ability to understand and follow written and verbal instructions. 
  • Acute attention to detail. 
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 

COMPETENCIES 

  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.  
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics 

Education/Experience Requirements: 

  • High school diploma or GED required. 

Marketing Communications Specialist

SUMMARY: Supports development and execution of marketing programs, content, advertising, digital marketing and social media, events, communications initiatives, and production of marketing and sales materials.

DUTIES AND RESPONSIBILITIES:

General:

  • Assists marketing team to develop B2B and B2C and communications strategy, associated plan, and key messages.
  • Interfaces with sales, marketing, public relations, and other departments and/or outside vendors to execute customer/internal communications plans.
  • Develops clear understanding of marketing strategy and supports the development of detailed execution plan; coordinates with marketing team and vendors to execute plan within time and budget constraints.
  • Research competitive and industry trends
  • Measures, records, and presents results of each initiative to CMO; recommends changes to improve effectiveness.

Specific:

  • Produce and deploy marketing physical and digital content such as advertising, ads, blogs, and white papers; monitors for quality and corporate identity guidelines.
  • Monitors inventory levels of printed materials and replenishes as needed to support marketing communications and sales initiatives.
    • Examples: White papers, Blog posts, Presentation slides, Social media posts, Case studies, Product and company brochures, spec sheets
  • Event coordination and promotion
    • Assist with trade show and other industry events and internal events, such as user forum events,
    • Contracting with event organizers and logistics personnel
  • Graphic design
    • Provides in-house graphic design, print and digital preparation, and archiving of marketing collateral including but not limited to brochures, direct mail, advertising, website materials, digital ad and SEO materials, posters, packaging, and logos for all products and services.
    • Provides in house campaign management for online tools such as Linkedin, Facebook, Twitter, Google, etc.
    • Prioritizes and manages multiple projects within design specifications and budget restrictions.
    • Maintains high level of knowledge and skill with all computer software related to the design and production of print materials.
    • Assists with strategizing, designing, and producing visual communications.
  • Digital Marketing
    • Assist with creation of strategies to drive online traffic to the company website.
    • Track conversion rates and making improvements to the website, and other digital channels such as Google and Linkedin.
    • Assist with creation of developing and managing digital marketing campaigns
    • Utilizing a range of techniques including paid search, SEO and PPC.
    • Assist with execution of social media activities for the company.
    • Contribute to online brand and product campaigns to raise brand awareness.
    • Assist with management of the company websites in Hubspot
      • Update and post content
      • Post events
      • Create landing pages and email templates, execute campaigns
      • Constantly improve the usability, design, content and conversion of the company website
      • Regularly reviews company website content; ensures web content is on-strategy, consistent with corporate identity guidelines, and updates.
    • Assist with execution of budgetary control of all digital marketing
    • Evaluate customer research, market conditions and competitor data.
    • Review new digital marketing technologies and keep the company at the forefront of developments in digital marketing.
  • Post content to SharePoint

QUALIFICATIONS:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent
  • One to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proficient on Adobe Photoshop, InDesign and Illustrator, Hubspot, LinkedIn and other social media platforms.
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgement with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

COMPETENCIES:

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication--Speaks clearly and persuasively in positive or negative
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership--Exhibits confidence in self and others; Inspires and motivates
  • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

 PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
  • Some travel may be required.

 


EOE 

The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Let's Chat!

Contact us to discuss joining our team!

CONTACT US