OnPoint is seeking passionate individuals dedicated to providing exceptional service experiences. Join us in supporting consumers who rely on us daily to maintain their products, whether under OEM warranty, service contracts, home warranties, or out-of-contract coverage. If you believe you'd be a great addition to our superhero team, we encourage you to explore and apply for our open positions!
Claims Specialist- 2 openings
Open Call Management Agent- 2 openings
If you think you are a great fit for our team, please click the button below and fill out the form. Our HR team will be in touch!
Each position is listed in detail below.
Claims Specialist
The Claims Specialist is responsible for processing and following up on service claims made by the OnPoint Warranty service network. This role works closely with the OnPoint Service and Claims Management teams to ensure that claims are processed accurately, efficiently, and in accordance with company policies, while maintaining the network’s desired cost ratios.
This position is located in the Corporate office in Louisville, KY.
Hours could vary from 8 AM-9 PM, Monday-Friday.
Pay: $18-$20
Primary Responsibilities:
- Follow up on open service calls via phone, email, and text with consumers, service companies, and OnPoint clients
- Evaluate and process all new claims, request additional data as needed, and administer claims adjudication based on claims logic and rules
- Review authorization requests from service companies for approval
- Review and approve invoices and claim submissions from service companies.
- Analyze claims to identify risks and ensure processing aligns with company policy
- Maintain productivity, quality assurance goals, and on-time attendance
- Maintain a positive attitude and support OnPoint’s Commitment to Excellence
Primary Qualifications:
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1–2 years of customer service experience
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At least 1 year of experience in claims processing, accounts payable, or billing
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow in a dynamic environment
- Versatility, flexibility, and willingness to work within constantly changing priorities
- Ability to work independently and collaboratively with various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Ability to interact effectively with a diversity of individuals at all organizational levels
- Good judgment and the ability to make timely, sound decisions
- Creative, flexible, and innovative team player
- Strong attention to detail
- Ability to work on complex projects with general direction and minimal guidance
- Excellent grammatical and spelling skills
Core Competencies:
- Analytical: Synthesizes complex information, collects and researches data, uses experience to complement data; proficient in MS Office Suite, especially Outlook and Excel
- Communication: Speaks and writes clearly, persuasively, and professionally
- Teamwork: Balances team and individual responsibilities, welcomes feedback, supports team goals, and contributes to a positive team spirit
- Quality & Quantity: Demonstrates accuracy and thoroughness; monitors work quality; meets productivity standards efficiently
- Initiative & Innovation: Proactively seeks opportunities for improvement, undertakes self-development, generates ideas, and implements innovative approaches
Open Call Management
Open Call Management Agents are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best-in-class customer service is our culture. In this role, you will assist customers and/or service providers throughout the claim and repair process.
This position is located in the Corporate office in Louisville, KY.
Hours could vary from 8 AM-9 PM, Monday-Friday.
$17-$19
Primary Responsibilities:
- Answer incoming customer communications which will involve assessing the caller’s needs, analyzing the situation, and offering accurate solutions
- Respond positively to customers’, service providers and clients’ questions, in a timely manner
- Research customer questions thoroughly to provide accurate information and solutions
- Overcome customer objections to solve problems and build client brand loyalty
- Interact with other areas of the business as needed to meet customer needs
- Identify and remedy obstacles preventing timely execution of warranty repair
- Provide support for service contractors; educate and/or advise on proper warranty repair process and protocols
- Maintain a positive attitude and support OnPoint’s Commitment to Excellence
- Maintain productivity and quality assurance goals
- Must follow all program-specific guidelines
- Assist with on-the-job training for new employees
Primary Qualifications:
- Prior call center customer service experience preferred
- Technical experience is a plus
- Excellent interpersonal skills and Problem-solving skills
- Professional attitude, enthusiastic, and reliable
- Ability to learn quickly and adapt to change
- Ability to key a minimum of 20 words per minute
- Ability to multitask
- Effective written and verbal communication skills
- PC literate- specifically Windows
- Ability to multitask between phone lines, chat sessions, and various programs
Core Competencies:
- Communication: Speaks and writes clearly, persuasively, and professionally
- Teamwork: Balances team and individual responsibilities, welcomes feedback, supports team goals, and contributes to a positive team spirit
- Initiative & Innovation: Proactively seeks opportunities for improvement, undertakes self-development, generates ideas, and implements innovative approaches
EOE
The above are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
