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We're Hiring!!

OnPoint is Hiring Super People!

OnPoint is looking for like-minded people, focused on delivering great service experiences to the consumers that depend on us each and every day to keep their products up and running under product warranty, service contract, home warranty or outside of contract coverage. 

Click the titles to browse our open positions and contact us if you think you can be an asset to our super-hero team!

If you think you are a great fit for our team, please click the button below and fill in the form.  Our managers will get right back to you!

I'm Interested in Joining the Team!

Each position is listed in detail below.

Customer Advocate


OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our goal is to make customers Ambassadors for OnPoint and the brands that we support through the best customer service in the industry. 

Position Overview: 

We are looking for people that gain joy from helping others. Our goal in assisting customer who need help is to make the Ambassadors for OnPoint and the brands that we support. Customer Advocate Agents are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center where delivering best in class customer service is our culture. In this role you will help customers with their product support needs. This is a full-time position at our Louisville, Kentucky office. This role requires the ability to work evenings and weekends

Essential Duties and Responsibilities: 

  • Answer incoming customer communications which will involve assessing caller’s needs, entitling the call using software, analyzing the situation, and offering accurate solutions.
  • Respond positively to customer’s questions in a timely manner.
  • Research customer questions thoroughly to provide accurate information and solutions.
  • Overcome customer objections to solve problems and build client brand loyalty.
  • Interact with other areas of the business as needed to meet customer needs.
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence.
  • Maintain productivity and quality assurance goals.
  • Must follow all program specific guidelines.
  • On-time attendance and schedule adherence (including evening and weekends).
  • Provide on the job training for new employees.

Essential Knowledge, Skills, and Abilities: 

  • Excellent interpersonal skills and Problem-solving skills.
  • Professional attitude, enthusiastic, and reliable.
  • Ability to learn quickly and adapt to change.
  • Ability to key a minimum of 20 words per minute.
  • Ability to multi-task.
  • Effective written and verbal communication skills.
  • PC literate (familiar with windows applications).
  • Ability to multi-task between phone lines, chat sessions and various programs.

Competencies: 

  • Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments. 
  • Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
  • Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  
  • Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

Beneficial Knowledge, Skills, and Abilities:

  • Prior call center customer service experience preferred.
  • Technical experience a plus.

Education/Experience Requirements

  • High school diploma or GED required.

Marketing Communications Specialist


SUMMARY: Supports development and execution of marketing programs, content, advertising, digital marketing, and social media, events, communications initiatives, and production of marketing and sales materials.

Duties and Responsibilities:

General:

  • Assists marketing team to develop B2B and B2C and communications strategy, associated plan, and key messages.
  • Interfaces with sales, marketing, public relations, and other departments and/or outside vendors to execute customer/internal communications plans.
  • Develops a clear understanding of marketing strategy and supports the development of detailed execution plan; coordinates with the marketing team and vendors to execute the plan within time and budget constraints.
  • Research competitive and industry trends
  • Measures, records, and presents results of each initiative to CMO; recommends changes to improve effectiveness.

Specific:

  • Produce and deploy marketing physical and digital content such as advertising, ads, blogs, and white papers; monitor for quality and corporate identity guidelines.
  • Monitors inventory levels of printed materials and replenishes as needed to support marketing communications and sales initiatives.
  • Examples: White papers, Blog posts, Presentation slides, Social media posts, Case studies, Product and company brochures, spec sheets
  • Event coordination and promotion
  • Assist with trade show and other industry events and internal events, such as user forum events,
  • Contracting with event organizers and logistics personnel
  • Graphic design
  • Provides in-house graphic design, print, and digital preparation, and archiving of marketing collateral including but not limited to brochures, direct mail, advertising, website materials, digital ad and SEO materials, posters, packaging, and logos for all products and services.
  • Provides in-house campaign management for online tools such as Linkedin, Facebook, Twitter, Google, etc.
  • Prioritizes and manages multiple projects within design specifications and budget restrictions.
  • Maintains a high level of knowledge and skill with all computer software related to the design and production of print materials.
  • Assists with strategizing, designing, and producing visual communications.
  • Digital Marketing
  • Assist with the creation of strategies to drive online traffic to the company website.
  • Track conversion rates and making improvements to the website, and other digital channels such as Google and Linkedin.
  • Assist with creation of developing and managing digital marketing campaigns
  • Utilizing a range of techniques including paid search, SEO, and PPC.
  • Assist with execution of social media activities for the company.
  • Contribute to online brand and product campaigns to raise brand awareness.
  • Assist with management of the company websites in Hubspot
  • Update and post content
  • Post events
  • Create landing pages and email templates, execute campaigns
  • Constantly improve the usability, design, content, and conversion of the company website
  • Regularly reviews company website content; ensures web content is on-strategy, consistent with corporate identity guidelines, and updates.
  • Assist with execution of budgetary control of all digital marketing
  • Evaluate customer research, market conditions, and competitor data.
  • Review new digital marketing technologies and keep the company at the forefront of developments in digital marketing.
  • Post content to SharePoint

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent
  • One to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proficient in Adobe Photoshop, InDesign and Illustrator, Hubspot, LinkedIn, and other social media platforms.
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Design-Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
  • Some travel may be required.

Contractor Relationship Manager


Duties and Responsibilities:

The Contractor Relationship Manager has the responsibility for recruiting and enrolling new servicers into the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network exceeds desired service levels. This job is located in our Louisville, KY office.

Specifically, the Recruiter will:

  • Solicit new or existing service providers based on coverage needs and follow-up as needed through phone, email, and text communication
  • Utilize our CRM to support communications
  • Provide service providers with our policy and procedures and redirecting to the correct department to handle
  • Distribute necessary documents to servicers for dispatching or service agreement negotiation purposes and performing all necessary follow-up
  • Track and/or correct issues with the current servicer network
  • Ensure all documentation is correct and follow-up if needed.
  • Add new service provider details to internal and external dispatching systems and ensuring dispatching profiles are correct
  • Maintain the data integrity of the current service network
  • Upkeep of dispatch profiles in both internal and external dispatching systems
  • Create and maintaining service provider addresses & contact details for solicitation purposes
  • Process rate change requests
  • Maintaining service provider documentation such as tax ID’s and insurance
  • Closure of accounts and all follow-up
  • Interact with other areas of the business as needed to meet customer needs
  • Maintain a positive attitude and support OnPoint’s Commitment to Excellence
  • Maintain productivity and quality assurance goals
  • Maintain on-time attendance and schedule adherence
  • Provide on the job training for new employees

Qualifications:

  • One to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 

Claims Manager


The Claims Manager has the responsibility for monitoring and managing service claims made by the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network maintains the desired lost cost ratios. This job is located in our Louisville, KY office.

Specifically, the Claims Manager will:

  • Design and implement and execute various policies and procedures for service claims.
  • Provide services to all business requirements and ensure optimal handling of all claims.
  • Evaluate all new claims and administer all data integrity data and manage communication to established claims rules
  • Provide training to juniors to manage all outstanding claims and design an efficient duty program and coordinate with Service Managerto facilitate same.
  • Perform regular quarterly audits on all service account claims.
  • Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycle to ensure compliance to all contract requirements.
  • Design and maintain panel of audited claims and prepare reports for monthly review for all business units.
  • Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all expenses and provide report to all clients and management.
  • Perform investigation on all reserve increases and perform regular surveillance of all claim issues.
  • Schedule all internal and external audits on all claims issues and supervise processing of all billing issues.
  • Oversee all electronic claims processes and prepare claims reports and evaluate all actuarial.
  • Analyze all claims and identify all risks and ensure processing of all claims as per company policy.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent or one to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication--Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Actuary


The Actuary has the responsibility for assisting the Chief Risk Officer and teams to construct pricing models based on expected loss costs for warranty programs. The Actuary is also responsible for producing portfolio and client-based reporting which serves to monitor and adjust program pricing as needed.  The position works closely with the OnPoint Management team to ensure our warranty programs are priced correctly and performing as expected. This job is located in our Louisville, KY office.

Specifically, the Actuary will:

  • Studying statistical data for the purpose of creating an analysis for warranty and extended warranty programs.
  • Creating estimates of probability and likely costs of product failures. 
  • Calculating how insurance policies for different types of coverage are likely to payout.
  • Generating charts and presenting them at meetings along with explaining the information.
  • Analyzing reports to determine next steps for the company or client.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent or one to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Bookkeeper


The bookkeeper has the responsibility for performing daily financial tasks as well as delivering weekly, monthly, quarterly, and annual reporting.  The position works closely with the OnPoint Management team to ensure our smooth, stable business operations.  This job is located in our Louisville, KY office.

Specifically, the Bookkeeper will:

  • Document transaction details in the accounting systems.
  • Including accounts payable and receivable, premiums, etc.
  • Put together financial reports.
  • Fact-checking accounting data.
  • Notify senior staff of any accounting errors.
  • Calculate interest charges.
  • Record financial transactions.
  • Enter and produce payroll and the associated payroll transactions.

Qualifications:

  • Bachelor’s degree (B.A./B.S.) in related field or equivalent or one to two years related experience or equivalent.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance.
  • Ability to communicate effectively and persuasively in writing.
  • Excellent grammatical and spelling skills.

Competencies:

  • Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication-Speaks clearly and persuasively in positive or negative
  • Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership-Exhibits confidence in self and others; Inspires and motivates
  • Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

  • Occasionally/Frequently/Continually required to sit
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Program Manager

OnPoint delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

Position Overview:

  • We are looking for an experienced Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers in ways that promote the company’s culture. You will also oversee the progress of operations. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization.

Essential Duties and Responsibilities:

  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Formulate, organize and monitor inter-connected projects
  • Coordinate cross-project activities
  • Determine suitable strategies and objectives
  • Lead and evaluate project managers and other staff
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assume responsibility for the program’s people and vendors
  • Assess program performance and maximize ROI
  • Resolve project’s higher scope issues
  • Prepare reports for executive leadership

Essential Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills and Problem-solving skills.
  • Proven experience as a Program Manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent knowledge of MS Office, program/project management software (ASANA/MS Project)
  • Outstanding leadership and organizational skills
  • Effective written and verbal communication skills.

Beneficial Knowledge, Skills, and Abilities:

  • 5+ years in an advanced management role (preference is given to those with program management experience
  • Outstanding working knowledge of change management principles and performance evaluation processes

Education/Experience Requirements:

  • Bachelor’s degree in business administration or related field

EOE


The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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