FAQ

Information for our Partners!

Frequently Asked Questions

OnPoint works everyday to deliver great warranty service.  Review the FAQs below for answers to your burning questions!

If you can't find your answer here, just give us a ring and we'll help!


General Information

Can you tell me more about your company? I am not familiar with the name.  Which OEMs and products do you work on/for?

Our company was founded by Chris Smith (Formerly of Samsung and AIG) and Rob Christian. We are selling service contracts via OEM’s, Retailers, and Direct. We will support all brands and all zip codes in the US.  Our website is www.onpointwarranty.com

Why Choose OnPoint?

All of the mid-level players in the industry have been acquired leaving an opportunity for a nimble, innovative competitor, focused on optimizing the consumer service experience and providing our partners personalized, attentive service options including:

  •             Market determined rate setting
  •             Omnichannel Consumer portal
  •             Multi-level dispatch methods
  •             Parts Portal

Current Status

Current OnPoint Clients ?

We are currently working with several US OEMs and retailers.

Claims

How quickly will servicers get paid?

If there are no issues with the claim, OnPoint pays every Friday, so basically a week.

How will they submit a claim in order to get paid?

We will train them on MIZE (our CRM) and they will submit through MIZE.

Rates

What is your pay rate?

We are asking our partners to dictate their own pay rate, if it is reasonable, we will put into practice, if it is not, we will call you.

Extended Warranty Questions

Where are these extended warranties sold?

We will sell contracts via direct marketing for OEMs, in retail stores, and online. We will also sell via service companies.

Mileage

Do you pay mileage and how much if so after how many miles?

Yes, after 45 miles from your office.  Round trip and rate is 54.5 cents per mile.

 Extra Man Charges

Do you pay extra man when needed and how much?

$70.

Parts

Do you prefer we buy the parts or do you prefer to supply the parts?

As we begin, you can order parts and we will reimburse. I will have a program in which we will supply the parts via a Parts Portal. It will not be ready until 2019.

CRM/Field Service Management Technology

Does MIZE CRM utilize A-I?

MIZE will utilize A-I or Dynamic Dispatching Logic to stack-rank servicers based on:

  • Quality
  • Mfg Authorization
  • First to complete
  • Reschedules (non-consumer driven)
  • Cost

Next Steps

What is the next step after servicers send in the contract?

  1. Confirmation in the MIZE system- email will be sent when the system is complete.
  2. As we on-board new OEM’s (clients) we will begin dispatching in Q1.

 

 

 

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