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Can you tell me more about your company? I am not familiar with the name. Which OEMs and products do you work on/for?
Our company was recently founded by Chris Smith (Formerly of Samsung and AIG) and Rob Christian. We are selling service contracts via OEM’s, Retailers, and Direct. We will support all brands and all zip codes in the US. Our website is www.onpointwarranty.com
Why Choose OnPoint?
All of the mid-level players in the industry have been acquired leaving an opportunity for a nimble, innovative competitor, focused on optimizing the consumer service experience and providing our partners personalized, attentive service options including:
What is your current work?
We are a new company and have little volume today but our volume will increase throughout 2019 when we start fulfilling contract work.
Current OnPoint Clients ?
We are currently working with several US OEMs and retailers which will begin delivering work in January 21019.
In 2019, we anticipate attaining an annualized run rate of 30,000 claims.
How quickly will servicers get paid?
If there are no issues with the claim, OnPoint pays every Friday, so basically a week.
How will they submit a claim in order to get paid?
We will train them on MIZE (our CRM) and they will submit through MIZE.
What is your pay rate?
We are asking our partners to dictate their own pay rate, if it is reasonable, we will put into practice, if it is not, we will call you.
Where are these extended warranties sold?
We will sell contracts via direct marketing for OEMs, in retail stores, and online. We will also sell via service companies.
Do you pay mileage and how much if so after how many miles?
Yes, after 45 miles from your office. Round trip and rate is 54.5 cents per mile.
Do you pay extra man when needed and how much?
Do you prefer we buy the parts or do you prefer to supply the parts?
As we begin, you can order parts and we will reimburse. I will have a program in which we will supply the parts via a Parts Portal. It will not be ready until 2019.
Does MIZE CRM utilize A-I?
MIZE will utilize A-I or Dynamic Dispatching Logic to stack-rank servicers based on:
What is the next step after servicers send in the contract?