Our Warranty Service and Product Specialists

Our Team includes Product Service Veterans with 65+ Years of In-Field Experience in the Manufacturing, Insurance, Warranty, Field Service, and Technology Verticals.



With 32 years in the consumer electronics and technology industry, Chris is a seasoned contract, service and CX veteran with experience honed at Samsung, AIG, ServicePower, GE and Montgomery Ward.

Chris serves as a board member of Encompass Supply Chain Solutions and was awarded by NESDA as Person of the Year 2019, National Friend of Service in 2017, the Richard Mildenberger Outstanding National Officer in 2017, the National Electronics Servicing Dealers Association, the NESDA Person of the Year 2015 and the General Electric President’s Award for Service in 1999. He is also a certified 6 Sigma Green Belt.



President and Founder of OnPoint Warranty, Rob is a licensed Chartered Property Casualty Underwriter, working in the warranty industry since 1994.

Rob began his career in warranty with GE Appliances, and later held positions at Sears, was a Founding Member and VP, Operations of Service Net Solutions (now AIG Warranty), and Harbor Freight Tools. He wasinstrumental in the creation of Encompass Supply Chain Solutions. 

Rob held an advisory board position with the Global Warranty and Service Contract Administration and was a founding member of the Wireless Repair Council, now CTIA. 

Rob was named one of Louisville's Most Admired CEOs 2019, by Business First! 


Chief Marketing and Operations Officer

Jenniffer, a 25-year veteran marketing, operations and CX executive, has demonstrated success in driving growth and execution for global service industry companies like ServicePower, GE, Service Net and Accent Marketing.

Jenniffer is a certified 6 Sigma Green Belt, GE MDC graduate, former board member of the GE Louisville Area Education Advisory Committee and Elfun Chapter, co- chair of the GE Women’s Network Community Service Committee and was named one of the 30 Most Inspiring Women In Business in November 2017 by Insight Success Magazine.  She was named a 2019 Powerful Woman in CT by Dealerscope and was a 2019 Stevie Award Woman in Business Bronze winner.  She was also named a Top Woman in Business by Tops Magazine, 2019.

Michael Baumer

Chief Technology Officer

Mike, a 30+ year service industry veteran, with extensive experience with manufacturers, third party administrators and service technology providers, is focused on building the technology platform on which OnPoint will connect brands to consumer through great, omni-channel service experiences.

Prior to OnPoint, Mike held positions at GE Appliances, NEW, now Asurion, and at ServicePower.

Mike also was instrumental in developing the first, SaaS based third party contractor dispatch and warranty management software on the market, for which he holds the original patent.


Julie Messer

Chief Customer Officer

Julie is a Client Services and Operations professional, specializing in insurance and warranty solutions with over 20 years of experience.  She has been successful in partnering with OEMs, Retailers, and Service Companies to grow their service revenue and build brand loyalty with their consumers.

Prior to joining OnPoint Warranty Solutions, Julie was VP, National Accounts for AIG’s warranty division, where she supported over 30 global programs, driving growth and customer retention.

Julie is a Six Sigma Green Belt and received her bachelor’s degree from the University of Cincinnati.

She was also named a Top Woman in Business by Tops Magazine, 2019.

Kellie Harrison

Director, Call Center Operations and Projects

Kellie is a senior entrepreneurial executive with over 25+ years of experience in strategic business development, account management, and team development. as VP of Client Services at Stone Clinical Labs and Gulfstream Diagnostics, she optimized operational efficiencies, increased productivity, and exceeded target sales goals.  At OnPoint, Kellie combines lead-by-example management with intuitive sales strategies to maximize operational efforts, with an eye always on CX, while driving the business towards profitability, and value to clients.  Kellie is a certified MT ASCP and a 6 Sigma white belt, with a MA from Webster University.

She was also named a Top Woman in Business by Tops Magazine, 2019.

Looking to Become a Part of Our Team?