Our Team includes Product Service Veterans with 65+ Years of In-Field Experience in the Manufacturing, Insurance, Warranty, Field Service, and Technology Verticals.
With 32 years in the consumer electronics and technology industry, Chris is a seasoned contract, service and CX veteran with experience honed at Samsung, AIG, ServicePower, GE and Montgomery Ward.
Chris serves as a board member of Encompass Supply Chain Solutions and was awarded by NESDA as Person of the Year 2019, National Friend of Service in 2017, the Richard Mildenberger Outstanding National Officer in 2017, the National Electronics Servicing Dealers Association, the NESDA Person of the Year 2015 and the General Electric President’s Award for Service in 1999. He is also a certified 6 Sigma Green Belt.
President and Founder of OnPoint Warranty, Rob is a licensed Chartered Property Casualty Underwriter, working in the warranty industry since 1994.
Rob began his career in warranty with GE Appliances, and later held positions at Sears, was a Founding Member and VP, Operations of Service Net Solutions (now AIG Warranty), and Harbor Freight Tools. He wasinstrumental in the creation of Encompass Supply Chain Solutions.
Rob held an advisory board position with the Global Warranty and Service Contract Administration and was a founding member of the Wireless Repair Council, now CTIA.
Chief Marketing and Operations Officer
Jenniffer, a 25-year veteran marketing, operations
Jenniffer is a certified 6 Sigma Green Belt, GE MDC graduate, former board member of the GE Louisville Area Education Advisory Committee and Elfun Chapter,
Chief Technology Officer
Mike, a 30+ year service industry veteran, with extensive experience with manufacturers, third party administrators and service technology providers, is focused on building the technology platform on which OnPoint will connect brands to consumer through great, omni-channel service experiences.
Prior to OnPoint, Mike held positions at GE Appliances, NEW, now Asurion, and at ServicePower.
Mike also was instrumental in developing the first, SaaS based third party contractor dispatch and warranty management software on the market, for which he holds the original patent.
Vice President, Client Services
Kellie is a senior entrepreneurial executive with over 25+ years of experience in strategic business development, account management, and team development. as VP of Client Services at Stone Clinical Labs and Gulfstream Diagnostics, she optimized operational efficiencies, increased productivity, and exceeded target sales goals. At OnPoint, Kellie combines lead-by-example management with intuitive sales strategies to maximize operational efforts, with an eye always on CX, while driving the business towards profitability, and value to clients. Kellie is a certified MT ASCP and a 6 Sigma white belt, with a MA from Webster University.
She was also named a Top Woman in Business by Tops Magazine, 2019.
Director, Call Center Operations
Kevin Melody is OnPoint's call center operations manager. With extensive, global teaching and coaching experience, Kevin is tasked with expanding our call center operations worldwide. Through creation of professional training and development curriculum, and immersion of each OnPoint ‘Customer Avenger’ into our customer-first culture, Kevin’s leadership will drive a level of customer excellence unmatched in our industry. Kevin also has an MBA from Bellarmine University.