Resources

Helpful Resources on Warranty Services and Products

Browse our resources to find out how our solutions connect brands and consumers through great customer service experiences.

The Case for Extended Warranties for Dealers

In our latest e-book, OnPoint Warranty helps retail dealers understand why it's so important for your sales and marketing teams to understand that extended warranties and other similar products ABSOLUTELY offer real value-added benefits to your consumers as well as how they drive measurable value to retail dealers in terms of brand loyalty, consumer experience and long-term revenue.

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Balancing Warranty Risk and Customer Satisfaction

In our newest e-book, learn how to achieve the highest levels of NPS and repeat sales, benchmarks for customer satisfaction, without increasing warranty risk or your support costs. 

You'll also learn the impacts of emerging technology and changing consumer expectations.

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Increase Consumer Lifetime Value Through Service Transparency

Learn, in this new ebook, how to drive transparency in your warranty service delivery process, and its impact to customer lifetime value!

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Warranty Reserve: To Insure or Not To Insure?

In this new eBook, learn about tips for manufacturers to use when deciding to keep warranty reserve risk on the balance Sheet or to insure the risk!

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The Age of IoT in Warranty Claims

In this e-book edition, OEMs and service providers can learn about IoT technology, how to use it in warranty services and how to create a strong strategy that maximizes its impact on product warranty costs and the consumer experience. Read More

Service Contracts for Dummies

In this informative e-book, find out what it takes to develop, market, sell and execute a service contract program.  Read More

5 Ways to Drive Excellence through Third Party Service Fulfillment

In this white paper, find out from OnPoint experts how you CAN drive excellent customer service experiences using a third party service fulfillment network! Read More

How to Create a CX-Centric Operation

In this case study, learn how to transform your operation into a team of CX Advocates! Read More

Underwriting, extended warranty and service contract, service fulfillment and technology, and logistics!

Find out about the end to end solutions OnPoint Warranty offers to OEMs and retailers, ODMs, service providers and consumers-direct!

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Our Newsletter

Check out our newsletter for information collected from near and far related to warranty service, service contracts and service fulfillment!

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Warranty Week

Check out Warranty Week for the latest in service and warranty industry news!

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Check back often for new content!

We strive to provide our community with the latest information on warranty services and products.

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