About Us

A Leader in Warranty Service and Products

Businesses and consumers wanting to feel connected, protected and cared for rely on OnPoint Warranty and its veteran CX team.  The OnPoint Warranty team has demonstrated experience in connecting brands and consumers through dynamic service experiences designed to reduce risk, increase efficiency, delight customers and improve our client brand’s bottom line.
Browse Our Solutions

Our Team Sets Us Apart

Our team consists of product service veterans with 65+ years of in-field experience in the manufacturing, insurance, warranty, field service and service management technology verticals, with resumes that span the biggest brands in consumer products and services such as GE, Service Net, AIG, Samsung, Sears, Harbor Freight, and ServicePower.

OnPoint Warranty = Great Customer Service

When it comes to delivering great customer service solutions, like underwriting, extended warranty and service contract programs, field service administration or logistics, OnPoint relies on its team’s proven track record to deliver results for blue chip and mid-market manufacturers, retailers and service providers, as well as consumers and our insurance partners across the globe.

OnPoint Warranty launched in 2018 with operational and customer service facilities located in Louisville, KY. We are licensed US service contract administrators, and our team holds board memberships, trade group affiliations and has received accolades from industry peers.

We are 6 Sigma certified and are chartered property casualty underwriters.

Meet the Team

OnPoint_Headshots_2018-8-reduced.jpg
ROB CHRISTIAN 
President
Meet Rob
OnPoint_Headshots_2018-6.jpg
MICHAEL BAUMER 
CHief Technology Officer
Meet Michael
CHRIS SMITH
CEO
Meet Chris
OnPoint_Headshots_CS-crop-2.jpg
JENNIFFER BREITENSTEIN
Chief Marketing and Operations Officer 
Meet Jenniffer
OnPoint_Headshots_2018-10-reduced.jpg
View All Team

Have Questions? We're always here to help.

Ready to Learn More?

Request a Call

Want to Get In Touch?

CONTACT US