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How Does Parts Distribution Impact Customer Experience?

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service admi...

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Warranty Week: OnPoint Warranty Aims for the Connected Home

Not only is Louisville is  the headquarters for so many warranty experts, it's also the city they return home to after their excursions to other citie...

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Improving Customer Loyalty and Experience through Reverse Logistics

CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty b...

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OnPoint CMO WINS Bronze STEVIE® AWARD IN 2019 STEVIE AWARDS FOR WOMEN IN BUSINESS

Jenniffer Breitenstein, OnPointWarranty CMO wins a Women in Business Stevie Awards, Female Entrepreneur of the Year 2019, Bronze award! 

Driving Higher Lifetime Value:  5 Ways to Engage High Value Consumers and Drive Customer Retention

What Really Drives Customer Loyalty?

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New Contract with Global Consumer Products Manufacturer

  OnPoint Warranty Solutions will provide warranty service administration for appliance, electronics and energy products. OnPoint Warranty, a leading ...

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Louisville, Warranty Capital of the World

In Friday's Warranty Week newsletter, author Eric Arnum discusses how the city of Louisville, Kentucky, home of GE Appliances and United Parcel Servic...

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President and Chief Risk Officer Awarded by Business First Louisville

Founder named one of Louisville's Most Admired CEOs. OnPoint, a leading provider of warranty services, including underwriting, service contract and ex...

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Successfully Maximizing Touchpoints at Each Stage Of The Customer Product Ownership Lifecycle

   

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Battling Amazon, How OEMs Use and Compete with Amazon