What's the difference between a product warranty and a service contract? Consumers are becoming more discerning in their buying process, now basing de...
What's the difference between a product warranty and a service contract? Consumers are becoming more discerning in their buying process, now basing de...
There are 2 type of shoppers that all retailers should be aware of, Showroomers and Webroomers. And, it's of critical importance that retailers adju...
Millennials have grown accustomed to a lifestyle where they can purchase anything they would like online and literally overnight. Let’s face it, they...
Developing and launching a service contract or extended warranty program that aligns with loyalty programs is critical for OEMs, retail dealers and se...
OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service admi...
CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty b...
What Really Drives Customer Loyalty?
Introduction Even as warranty service providers focus on customer experience, there is balance to be found between risk mitigation, and warranty servi...
