Blog

Subscribe to Email Updates

blog

Product vs. Extended Warranties: Difference Revealed

What's the difference between a product warranty and a service contract? Consumers are becoming more discerning in their buying process, now basing de...

blog retail dealer dealer extended warranty

Showrooming vs Webrooming: Driving Customer Engagement

There are 2 type of shoppers that all retailers should be aware of, Showroomers and Webroomers.   And, it's of critical importance that retailers adju...

blog retail dealer dealer extended warranty

Extended Warranties and Millennials: Winning Their Business

Millennials have grown accustomed to a lifestyle where they can purchase anything they would like online and literally overnight.  Let’s face it, they...

blog retail dealer dealer

Align Customer Loyalty and Extended Warranty Programs

Developing and launching a service contract or extended warranty program that aligns with loyalty programs is critical for OEMs, retail dealers and se...

blog

How Does Parts Distribution Impact Customer Experience?

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service admi...

blog

Improving Customer Loyalty and Experience through Reverse Logistics

CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty b...

Driving Higher Lifetime Value:  5 Ways to Engage High Value Consumers and Drive Customer Retention

What Really Drives Customer Loyalty?

blog

Successfully Maximizing Touchpoints at Each Stage Of The Customer Product Ownership Lifecycle

   

blog

Battling Amazon, How OEMs Use and Compete with Amazon

 

blog

Driving Lifetime Value Through Transparency

Introduction Even as warranty service providers focus on customer experience, there is balance to be found between risk mitigation, and warranty servi...