Ryan Chadwick has recently been promoted to the Service Team Lead. We are so grateful to have Ryan on our team and appreciate his dedication to OnPoint! The OnPoint team is growing quickly and we..

Insuretech is one of the new shiny concepts that the insurance and warranty industries are singing about these days. But, what does that mean? How is it different than the applications that you see..

What's the difference between a product warranty and a service contract? Consumers are becoming more discerning in their buying process, now basing decisions to buy on the  product features and..

There are 2 type of shoppers that all retailers should be aware of, Showroomers and Webroomers.   And, it's of critical importance that retailers adjust your brand, product and communications..

Millennials have grown accustomed to a lifestyle where they can purchase anything they would like online and literally overnight.  Let’s face it, they can be very impatient and don’t like waiting.

Developing and launching a service contract or extended warranty program that aligns with loyalty programs is critical for OEMs, retail dealers and service providers. 

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service administration technology verticals. The team is well..

CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty by creating a reverse logistics strategy.

Introduction Even as warranty service providers focus on customer experience, there is balance to be found between risk mitigation, and warranty service fulfillment where it is still possible to grow..

When Does it Make Sense to Insure Manufacturer’s Warranty Risk? Find out how to Fund Warranty Expense with an aim toward Customer Service Excellence and Risk Mitigation As corporations continue to..

IoT Can Drive Real Value for OEMs and Service Providers within the Product Warranty Ecosystem

When building warranty plans, such as service contract programs, you must first consider the basics. What are you going to offer, who might buy them and how are you going to sell them?

Developing and launching a warranty, extended warranty or service contract program is critical for OEMs, retailers and service providers for a variety of reasons.

Appliances and other household devices that are IoT enabled began showing up in the market place in 2016. To date, most of the IoT features being discussed in the industry have focused on consumer..