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How Does Parts Distribution Impact Customer Experience?

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service admi...

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Improving Customer Loyalty and Experience through Reverse Logistics

CEO Chris Smith, in November's Reverse Logistics Magazine, discusses how service organizations can improve consumer experience and long term loyalty b...

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OnPoint CMO WINS Bronze STEVIE® AWARD IN 2019 STEVIE AWARDS FOR WOMEN IN BUSINESS

Jenniffer Breitenstein, OnPointWarranty CMO wins a Women in Business Stevie Awards, Female Entrepreneur of the Year 2019, Bronze award! 

Driving Higher Lifetime Value:  5 Ways to Engage High Value Consumers and Drive Customer Retention

What Really Drives Customer Loyalty?

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New Contract with Global Consumer Products Manufacturer

  OnPoint Warranty Solutions will provide warranty service administration for appliance, electronics and energy products. OnPoint Warranty, a leading ...

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Louisville, Warranty Capital of the World

In Friday's Warranty Week newsletter, author Eric Arnum discusses how the city of Louisville, Kentucky, home of GE Appliances and United Parcel Servic...

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President and Chief Risk Officer Awarded by Business First Louisville

Founder named one of Louisville's Most Admired CEOs. OnPoint, a leading provider of warranty services, including underwriting, service contract and ex...

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Successfully Maximizing Touchpoints at Each Stage Of The Customer Product Ownership Lifecycle

   

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Battling Amazon, How OEMs Use and Compete with Amazon

 

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Driving Lifetime Value Through Transparency

Introduction Even as warranty service providers focus on customer experience, there is balance to be found between risk mitigation, and warranty servi...