Not only is Louisville is the headquarters for so many warranty experts, it's also the city they return home to after their excursions to other cities. OnPoint, in fact, launched last year after two of its co-founders who were on opposite coasts simultaneously realized there really is no place like home.
Read more from Warranty Week editor, Eric Arnum, about OnPoint Warranty's launch, its decision to move its headquarters to Louisville, its founding team and its strategy to produce great CX for consumers.
Like the lyrics to that enduring song say, "Oh, the sun shines bright on my old Kentucky home." Written more than 160 years ago by Stephen Foster about returning to his boyhood home, "My Old Kentucky Home" is still sung before the Kentucky Derby horse race every year. In fact, it's the official state song.
Rob Christian, whose ancestors crossed the mountains into Kentucky back in the 1700s with Daniel Boone, has now moved out of Kentucky and back into the state a total of three times in his career. Most recently, he returned to his roots after a gig on the West Coast, to co-found a warranty and service contract administration company called OnPoint Warranty Solutions LLC.
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