on May 31, 2019 blog

Join us at CE Week!

CEO Chris Smith will present at CE Week on June 13! He'll share how retailers and service providers can drive recurring revenue through a connected home service strategy. Don't miss his presentation! ce-week-logos-blackIn his presentation, he and Samsung SVP, Customer Care, Michael Lawder, will discuss how today’s world of instant gratification, digital communications and smart product innovations have changed consumer expectations of product service providers.

These industry and social pressures require service providers to step outside the traditional product services ‘box’ they've existed in historically, and instead provide consumers with the ability to customize a mix of service and maintenance contracts, home warranties and on demand services to maximize and personalize their own products service experiences.

Chris and Michael will provide observations on how manufacturers, retailers and service providers can improve customer loyalty through focusing on connecting at multiple points with their customers, using product service and new technologies as the spring board to improve proactive customer service and create customers for life.

Click the box below to set up a time at CE Week to learn more from Chris and Michael!

Meet us at CE Week!


Jenniffer Breitenstein

Jenniffer, a 25-year veteran marketing, operations and CX executive, has demonstrated success in driving growth and execution for global service industry companies like OnPoint Warranty Solutions, ServicePower, GE, Service Net and Accent Marketing. Jenniffer is a certified 6 Sigma Green Belt, GE MDC graduate, former board member of the GE Louisville Area Education Advisory Committee and Elfun Chapter, co- chair of the GE Women’s Network Community Service Committee and was named one of the 30 Most Inspiring Women In Business in November 2017 by Insight Success Magazine.  She was named a 2019 Powerful Woman in Consumer Technology by Dealerscope and was a 2019 Stevie Award Woman in Business Bronze winner.