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Shamika Taylor became a part of the OnPoint team in 2022, and her presence was immediately recognized as a valuable asset. Her positive attitude and unwavering dedication to customer satisfaction make her a standout team member. We are truly grateful for Shamika's friendly personality, which radiates through her work and leaves a lasting impression.
- When did you start at OnPoint?
I joined OnPoint on September 6th, 2022. - How would you summarize what you do?
I am the Team Lead for an appliance program. I am the bridge between the client and the customer on getting their unit replaced. - Can you tell us a few details about your favorite part of the job?
In my new role as the Team Lead, I am not on the phone as much and I enjoy that. For real my favorite part is that I can do a little more for the company and our customers.
What makes you want to stay at our organization?
I enjoy working with my fellow co-workers and making sure that the customers are happy, doing my part. I have to feel like I am helping and that makes me feel good. - What do you like about OnPoint's company culture?
I love the fact that it feels like a big happy family to me. - Tell us the most significant project you’ve handled and how it has impacted our company.
When I was on the Opal team, I helped out by jumping in on escalations to try to keep the customers happy. 
Who inspires you the most within our organization?
So many!- Where are you from?
Louisville, KY - Where did you go to high school/college?
Spalding University - What do you do for fun?
I really enjoy traveling and dancing. - What is your favorite show on Netflix (or other streaming service)?
I really like solving mysteries. - Rapid Fire round:
Pizza or tacos? TACO
Vacation preference - Beach or mountains? BEACH
Cats or dogs? DOGS
Favorite season? FALL
Morning or evening? Morning
Salty or sweet? BOTH
Tammy Strunk has been helping our agents improve for many years, and this month we'll take a spotlight at someone who's..
