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September Staff Spotlight

Ryan Chadwick has recently been promoted to the Service Team Lead. We are so grateful to have Ryan on our team and appreciate his dedication to OnPoint! The OnPoint team is growing quickly and we want to continue get to know everyone through our monthly staff spotlight series. 

  1. How would you summarize what you do?
    1. I am the Service Team Lead.  It is my responsibility to ensure all open tickets are being worked and dispatched in a timely manner.  My team is responsible for not only dispatching calls, but as well as signing servicers on to our network continuing to help it grow.
  2. Can you tell us a few details about the favorite part of your job?
    1. I really enjoy helping with escalated calls. It is a satisfying feeling being able to resolve an issue quickly when a customer has become escalated.
  3. What makes you want to stay at our organization?
    1. This company has a lot of potential to grow within. I see this as a great time to be joining as OnPoint begins transitioning from a Start Up to a well-known company.
  4. What do you like about OnPoint's company culture?
    1. It is a very family-oriented and welcoming environment.
  5. Tell us the most significant project you’ve handled and how it has impacted our company?
    1. I had been in charge of a few projects on my own during my short time here but I am most proud of training the new hires. I had only been with the company for 4 months before I started training new employees. Although not all have stayed or worked out, I am very proud of myself coming into a new industry I have never been a part of and have the company be confident enough in me to train the new employees.
  6. Who inspires you the most within our organization?
    1. Michelle and Paula – they have both shown me their dedication to OnPoint as they are consistently helping out in any way they can for this company to be successful.
  7. Where are you from? Where did you go to high school / college?
    • Louisville, KY
    • Christian Academy of Louisville
    • University of Louisville
  8. MicrosoftTeams-image
  10. What do you do for fun? 
    1. I play in a band – Mr. Please. Ryan is pictured (left) playing the drums in his band.
    3. Tell us your favorite sports teams.
      • I enjoy most sports. Nebraska Athletics, Broncos, Kentucky Athletics.
      • Favorite show on Netflix?
        1. The Rings of Power - Amazon

2 Truths & A Lie
See if you can identify the two truths and a lie about Ryan. Play here.

Rapid Fire Round:
1. Pizza or tacos? Pizza
2. WFH or in office? Both
3. Vacation preference - Beach or mountains? Mountains
4. Cats or dogs? Dogs
5. Summer or winter? Winter
6. Morning or evening? Evening
7. Salty or sweet? Salty

    1. If you haven't met Ryan yet, reach out and introduce yourself to him!

Katie Hagan

Katie Hagan has worked as a marketing professional for more than six years. She's focused on driving business growth with strategic thinking and innovative skills. Katie's extensive experience ensures that every campaign she leads achieves meaningful results.

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