CEO Chris Smith will present at CE Week on June 13! He'll share how retailers and service providers can drive recurring revenue through a connected home service strategy. Don't miss his presentation! In his presentation, he and Samsung SVP, Customer Care, Michael Lawder, will discuss how today’s world of instant gratification, digital communications and smart product innovations have changed consumer expectations of product service providers.
These industry and social pressures require service providers to step outside the traditional product services ‘box’ they've existed in historically, and instead provide consumers with the ability to customize a mix of service and maintenance contracts, home warranties and on demand services to maximize and personalize their own products service experiences.
Chris and Michael will provide observations on how manufacturers, retailers and service providers can improve customer loyalty through focusing on connecting at multiple points with their customers, using product service and new technologies as the spring board to improve proactive customer service and create customers for life.
Click the box below to set up a time at CE Week to learn more from Chris and Michael!