Team

Prior to OnPoint Warranty, he was the Vice President of Service Operations at Samsung. His responsibilities included service fulfillment for Major Appliance, Television, Mobile Phones, and Wearables. Prior to Samsung, Chris was President and equity holder of Service Net Warranty which was acquired by AIG in 2012 when he gained the title of Vice President of the Customer Experience at AIG Warranty. Chris was responsible for providing warranty and extended service plan administration and service to the world’s most respected brands. With more than 30 years of experience in consumer service and retail operations, he also served as Founder and CEO of Service Power Field Service Solutions which he started based on acquisition of a prototype and patented field service dispatching platform from GE Appliances, called ETA. Chris expanded the business through acquisition of a 3^rd party claims adjudication platform, called Claimworks, from KeyPrestige, Inc. The combination of these 2 engines still serves as the leading dispatch and claims platform in the appliance and electronics industries.

Prior to ServicePower, Chris was President of GE Warranty Management. Chris has had the opportunity to construct and execute service delivery programs for companies such as Apple, Google, GE, Dell, CDW, NewEgg, and HP where Customer experience programs drive the lifetime value of the Customer.

Chris formally served as a board member of Encompass Supply Chain Solutions and was awarded by NESDA as a National Friend of Service in 2017, the Richard Mildenberger Outstanding National Officer in 2017, the National Electronics Servicing Dealers Association, the NESDA Person of the Year 2015 and the General Electric President’s Award for Service in 1999. He is also a certified 6 Sigma Green Belt.