Service Contract Veterans to Share Best Practices and IoT Strategy with Attendees
February 16, 2019, Louisville, KY, OnPoint Warranty Solutions, LLC- OnPoint, a leading provider of warranty services, including underwriting, service contract and extended warranty programs, logistics and field service management, will be presenting at the annual WCM conference in Orlando.The Warranty Chain Management Conference, being held March 12 – 14, 2019 at the The Florida Hotel and Conference Center in Orlando, Florida, is the premier conference serving the warranty and service contract industry.
Long time presenters, Chris Smith and Julie Messer, both now executives with OnPoint Warranty Solutions, will present again this year at the show.
Chris Smith, CEO, will focus his presentation on Wednesday March 13, on Age of IoT and Its Impact on Warranty Claims. As the major appliance industry has leapt forward in the world of proactive service delivery, every major appliance OEM has incorporated IoT technology into their residential and commercial appliance products, and the industry as a whole continues to grapple with how and when to utilize the new technology to improve its consumers’ product and service experiences, as well as to evaluate the risks of not capitalizing on the data it can provide.
Julie Messer, CCO, will present on Tuesday, March 12 focused on building a service contract program for appliance and electronics products in the US market, highlighting meaningful information regarding what to focus on and what to avoid.
Chris Smith, CEO, OnPoint stated, “OnPoint is focused on delivering the best service experiences possible to our customers and their consumers. To that end, we’ve selected consumer-centric technology which supports the utilization of IoT technology to drive ongoing improvements in service delivery. We also continue to drive transformative processes related to service contract program development and administration which we’ll discuss at WCM. We look forward to meeting the leaders in the industry at the upcoming WCM conference this year!"
Register for the WCM conference at: https://www.warrantyconference.com/registration.html
About OnPoint Warranty Solutions
OnPoint was launched by customer experience experts with proven success helping global brands deliver underwriting, service contract and manufacturer warranty programs, service fulfillment, service administration technology and logistics, to drive the highest levels of consumer experience in the service industry. Building on the foundation of a connected, multinational service network, omni channel customer interactions and consumer-focused technology, OnPoint creates brand loyalty through service contract and service solutions designed to reduce risk, increase efficiency, delight consumers and improve our customer’s bottom line. For more information, visit our website: www.onpointwarranty.com.