Appliance Manufacturer Piloting Warranty Service Solution with OnPoint
August 8, 2018, 2018, Louisville, KY, OnPoint Warranty Solutions, LLC- OnPoint, a leading provider of underwriting, service contract and extended warranties programs,service fulfillment,service administration technology, has entered into an agreement to provide field service for its new line of refrigeration products.
The manufacturer, a first of its kind joint venture focused on building a community of creators which design and build the latest in consumer products, has retained OnPoint Warranty to provide repair service for its line of specialty ice products. The product, sold direct, online and now through traditional brick and mortar retailers, requires a nationwide repair solution as its first generation of product is moving towards warranty expiration. Additionally, as sales ramp based on new retail distribution agreements, warranty repair options become more important for the manufacturer.
Chris Smith, CEO, OnPoint stated, “we’re excited to be trusted to provide a customer-centric service solution for this specialty product. The opportunity to help our client partner support its consumers with first-class service solutions designed by our experts to support the client’s service needs now and in the future is core to OnPoint’s philosophy. As this first phase progresses, we look forward to supporting other cutting-edge, consumer focused products."
About OnPoint Warranty Solutions, LLC.
OnPoint was launched by customer experience experts with proven success helping global brands deliver underwriting, service contract and manufacturer’s warranty programs, service fulfillment, service administration technology and logistics, to drive the highest levels of consumer experience in the service industry. Building on the foundation of a connected, multinational service network, omni channel customer interactions and consumer-focused technology, OnPoint creates brand loyalty through service contract and service solutions designed to reduce risk, increase efficiency, delight consumers and improve our customer’s bottom line. For more information, visit our website: www.onpointwarranty.com