Company Leverages Experience and Technology to Create Omni-channel Customer Service Programs
July 24, 2018, Louisville, KY, OnPoint Warranty Solutions, LLC- OnPoint, a leading provider of underwriting, service contract and extended warranties programs, service fulfillment, service administration technology and logistics, has launched operations with the opening of its headquarters in Louisville, Kentucky.
With decades in the service industry ranging from retail and manufacturing to service contract administration and field service management technology, Chris Smith, CEO and Rob Christian, President, have spent 25+ years focused on creating solutions which deliver the best customer field service experiences. OnPoint has built a foundation of global insurance partners, cutting edge service administration technology, an omni-channel consumer service platform and a multi-national, connected network of installation, maintenance, service and repair contractors, which enable our clients to connect with consumers in real time, delivering a seamless, branded product experience from the point of sale, to service, to end-of-life and beyond.
Chris Smith, CEO, OnPoint stated, “the warranty and service business has experienced an evolution in just the last 3 years. Emerging technologies like IoT and 24x7 connectivity through smart devices have transformed the way consumers buy, the way they communicate, and the way they evangelize or demonize a product, a service, or an experience. OnPoint aspires to tap into the vast experience and talent of our team and our selected partners to seamlessly connect manufacturers, retailers and service providers to their consumers, providing great service, transparency and value to both our clients and their customers.”
“As we evaluated what was needed to help brands meet consumers expectations, we recognized that flipping the service paradigm is critical. OnPoint is focused on the end-consumer first. Offering solidly backed warranties and service contracts, variable coverage options that maximize product lifetime values, real time connectivity on any device, and great service delivered by vetted, technology-enabled service providers drives brand loyalty. When OnPoint cares for the end-consumer, our customers can focus on creating, marketing and selling their brand, which consumers will come back to again and again”, added Rob Christian, President, OnPoint.
About OnPoint Warranty Solutions, LLC.
OnPoint was launched by customer experience experts with proven success helping global brands deliver underwriting, service contract and manufacturer’s warranty programs, service fulfillment, service administration technology and logistics, to drive the highest levels of consumer experience in the service industry. Building on the foundation of a connected, multinational service network, omni channel customer interactions and consumer-focused technology, OnPoint creates brand loyalty through service contract and service solutions designed to reduce risk, increase efficiency, delight consumers and improve our customer’s bottom line. For more information, visit our website: www.onpointwarranty.com