Manufacturers, Retailers, eTailers and Home Warranty Companies Rely on OnPoint to Deliver Excellent Warranty Services.
OnPoint, a leading provider of warranty services, including underwriting, service contract, and extended warranty programs, home warranty, screen protection, logistics, and insuretech, has contracted with several entities in the warranty space to provide end-to-end insuretech and warranty services administration for extended and home warranty programs sold around the world.
OnPoint has invested significant resources in building out the foundation of our business. We have assembled a global ecosystem of underwriters enabling us to intelligently source underwriting for warranty programs from the best-fit underwriters for each program. We’ve assembled a network of connected, trained, and vetted service professionals, from third parties to OEM factory service teams, which provide excellent product service to consumers. Lastly, OnPoint has invested in building an end-to-end insuretech platform.
Service Avenger Insuretech Platform
The platform, named for our precision focus on delivering excellent customer service experiences, is a true end-to-end insuretech platform.
The platform provides the ability to intelligently solicit and place underwriting with the most appropriate insurers.
The API forward design enables eCommerce retailers and platform providers alike, and traditional retailers, manufacturers, service providers, brokers, builders, and others, to seamlessly offer and sell extended warranty products to their consumer bases.
Service Avenger also enables warranty sellers to utilize OnPoint administrative capabilities via a robust API set that enable them to not only sell warranties but also to entitle, dispatch a service provider, provide proactive consumer communications based on dispatch status data, and adjudicate and pay claims both to service providers, as well as to consumers directly, using consumer-oriented payment platforms such as Venmo. Likewise, warranty sellers can simply outsource warranty administration directly to OnPoint which takes the sales records and runs with the entire consumer experience. Our front-to-back-end approach to the development of our platform accommodates clients and even competitive third-party administrators and insuretech providers to efficiently enable warranty sales, while guaranteeing the best possible customer product service experiences.
"OnPoint set out at the beginning to build an insurtech platform which would serve not only our core OEM and extended warranty business, but also enable us to drive net change in the industry. So many consumers have bad experiences with warranty providers. You can google 'home warranty' and see pages of news stories where bad warranty actors affected unfortunate consumer's comfort and even safety. We knew that warranty retailers would rely on OnPoint to better sell warranties and provide an above-par in-cart experience. However, based on our team's experiences managing product service for the largest brands in the world, we also built Service Avenger to use externally, creating an industry standard used by clients and competitors alike. We've recently deployed the platform with eCommerce and home warranty entities in the US, Canada, and Europe. Avenger for OnPoint is a game-changer. It expands our addressable market exponentially. It also is a game-changer for warranty sellers and administrators alike, enabling the best product service experiences possible, driving repeat sales and increasing annual recurring revenue streams for all", said OnPoint CEO, Chris Smith.
About OnPoint Warranty Solutions
OnPoint was launched by customer experience experts with proven success helping global brands deliver underwriting, extended, home warranty, HVAC, and service contract programs, Bounce screen damage protection, service fulfillment, insuretech and logistics, to drive the highest levels of consumer experience in the service industry.
Building on the foundation of a global insurance ecosystem, a connected, multinational service network, an insuretech platform that facilitates front-to-back-end warranty sales and administration, and omnichannel customer communications, OnPoint creates brand loyalty through insuretech and warranty service solutions designed to reduce risk, increase efficiency, delight consumers, and improve our customer’s bottom line.