Team

Rob began his career in warranty with GE Appliances and then went to Sears where he turned around profitability of the largest aftermarket program in history.

Rob was a Founding Member and VP Operations of Service Net Solutions (now AIG Warranty). After Service Net, he was instrumental in the creation and initial rollup of Encompass Supply Chain Solutions. Rob then led the restructure of the extended warranty program at Harbor Freight Tools.

In 2015, Rob launched OnPoint Warranty to focus on consulting and strategy. In early 2018, Rob joined forces with Chris Smith to establish OnPoint as a global, full-service, technology-based warranty administrator, field service experience provider and licensed insurance brokerage.

Rob has been active in the warranty industry, having most recently held an advisory board position with the Global Warranty and Service Contract Administration. He also was a founding member of the Wireless Repair Council, now part of CTIA. Rob is a speaker at industry events, such as the Warranty Innovations conference.

Rob holds a BA Marketing from the University of Kentucky and an MBA from the University of North Carolina. Rob lives with his wife and family in Louisville KY.