Omni-channel technology deployed to support best customer service experiences
August 8, 2018, 2018, Louisville, KY, OnPoint Warranty Solutions, LLC- OnPoint, a leading provider of underwriting, service contract and extended warranties programs, service fulfillment, service administration technology and logistics, has partnered with technology provider Mize.
Mize, a leading provider of connected customer experience and service management software, was selected by OnPoint Warranty in support of its contract and service administration operations.
Mize provides OnPoint with an omni-channel platform which, using proprietary Smart Blox technology, supports the entire service journey from product sale, to product registration, product support, service requests, service dispatch, service parts and returns, as well as sales of value added services, contracts and products.
Using Mize, OnPoint can meet the evolution in the warranty and service business head on. IoT, 24x7 connected smart devices and integrated service providers have transformed the consumer service experience. “With Mize, stated Chris Smith, CEO, OnPoint, our team can focus on the consumer first, providing them with the ability to support all of the products they newly purchase and those they already own, in real time, from any device.”
“Mize compliments our solidly backed warranty and service contract programs and provides us with the foundation to maximize the value of consumer products through fast entitlement, effective service delivery, and value-added service offers, driving brand loyalty for our trusted client partners”, added Rob Christian, President, OnPoint.
“We are excited that OnPoint Warranty’s veteran team has chosen Mize. With a variety of field service management technologies on the market, Mize is best poised to support OnPoint’s end-consumers and customers with great customer service experience, driving loyalty and lifetime value for the entire service ecosystem, stated Ashok Kartham, CEO, Mize Technologies.
About OnPoint Warranty Solutions, LLC.
OnPoint was launched by customer experience experts with proven success helping global brands deliver underwriting, service contract and manufacturer’s warranty programs, service fulfillment, service administration technology and logistics, to drive the highest levels of consumer experience in the service industry. Building on the foundation of a connected, multinational service network, omni channel customer interactions and consumer-focused technology, OnPoint creates brand loyalty through service contract and service solutions designed to reduce risk, increase efficiency, delight consumers and improve our customer’s bottom line. For more information, visit our website: www.onpointwarranty.com
About Mize
Mize enables companies to optimize key, post-sale, customer interaction events, such as product registration, warranty, service plans, parts, support, service, and maintenance, to increase customer satisfaction and retention. Mize’s connected customer experience platform and Smart Blox elevate customer experience and engagement with customers, build knowledge about customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.
